A. Shabeb Services and Pricing

All of the services carried out by Shabeb are subject to change. Shabeb reserves the right, at any given time, to modify, suspend, or discontinue the provision of any service with or without prior notice. You agree that Shabeb will not be liable to you or to any third party for any modification, suspension, or discontinuance of any product. In the event that a specific service is listed at an incorrect price or with incorrect information due to typographical errors or errors in pricing or service descriptions and information received from our partners, Shabeb shall have the right to decline or cancel those orders, regardless of whether or not the order has been confirmed and/or your debit/credit card charged. In the event your credit/debit card or PayPal account has already been charged for the order and it is cancelled by us, we shall immediately issue a refund to your credit/debit card or PayPal account in the amount of the charge.

B. Requesting a Service from Shabeb

Upon requesting a service from Shabeb, you are making an offer to purchase this service, and such an offer is subject to our acceptance. Your receipt of a request confirmation from us does not indicate our acceptance of your order, nor does it constitute confirmation of our offer to provide such a service. We reserve the right at any time after the receipt of your request to accept, modify, decline, or cancel your request (in whole or in part) for any reason. Shabeb may require additional verifications or information before accepting and processing any order. Please review which information Shabeb may collect from you in our Privacy Policy. Shall Shabeb decide to cancel all or part of your request, we will either (1) issue a refund if you have been charged, or (2) not charge you for the cancelled portion of your request.

C. Payment Policy

Upon receiving a service provided by Shabeb - regardless of how the transaction was initiated - you agree to pay the price or rate applicable for the service as of the time you submitted your order, any applicable fees, and any applicable taxes. Billing agreements are agreed upon during the onboarding period. Should you choose to be billed monthly, a full payment for a bill that is free of errors must be made within seven (7) to thirty (30) days. After which, Shabeb holds the right to cease all service provisions unless the two parties formally agree in writing that the payment period be extended. Shall an error occur prior to, while, or after submitting an order digitally through our website or any other applicable means, a notice must be given to Shabeb within 24 hours. If you have any questions or concerns regarding our Payment Policy, please reach out to us using the contact information provided at the end of this Terms of Use.

D. Provision of Delivery Services

Shabeb has its own fleet of drivers for its delivery service and does not rely on any third-party delivery services/companies. We currently operate within the greater portion of Greater Beirut . Shabeb has the right to decline or cancel an order on the basis of vendor and/or recipient location/address. The safety of both our drivers and customers are of utmost importance while providing our services. Shabeb personnel and drivers abide by the laws and regulations set forth by the Lebanese government. All drivers must have work permits in Lebanon and hold a valid ID, driver’s license, and police records that are free from violations. The use of protective gear such as masks is obligatory per Lebanese law. Additional protective gear may be required in certain cases, such as surgical masks and gloves during the COVID-19 pandemic. Our delivery services are available within the company’s established working hours; to learn more about our active working hours, please reach out to us using the contact information provided at the end of this Terms of Use. The provision of services might be interrupted or temporarily ceased due to external forces over which Shabeb has no control; these external forces may include Lebanese laws or regulations, lockdowns, medical emergencies, strikes, wars or armed conflicts, extreme weather conditions, or simply acts of God. Shabeb will always attempt to provide its services to the fullest extent possible, yet it is not to be held liable for lack of provision of services in such aforementioned extreme cases.

E. Refund Policy

When you request a service, it is final and nonrefundable, unless the below conditions are met. In the event that a delivery is delivered to the recipient in a damaged condition or does not arrive at all, we will refund the amount charged for the service. Additionally, if you believe you have been mistakenly billed, a notice must be sent within seven (7) days of receipt of a physical or digital bill or within 24 hours should you have paid on-the-spot.

A. Shabeb Acceptable Use Policy

You agree not to use the Shabeb website and respective services to collect, upload, transmit, display, or display any user content:

(1) that violates any third-party right, including any copyrights, trademarks, patents, trade secrets, moral rights, privacy rights, rights of publicity, or any other intellectual property or proprietary right;

(2) that is illegal, harassing, abusive, tortious, threatening, harmful, invasive of another’s privacy, vulgar, defamatory, false, intentionally misleading, trade libelous, pornographic, obscene, patently offensive, promotes racism, bigotry, hatred, political messages, or physical harm of any kind against any group or individual or is otherwise objectionable;

(3) that is harmful to minors in any way;

(4)that is in violation of any law, regulation, or obligations or restrictions imposed by any third party;

(5) that constitutes a computer virus, worm, or any software intended to damage or alter a computer system or data; or

(6) that constitutes unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages, whether commercial or otherwise.

A. Modifications to Terms of Use

Shabeb reserves the right to change these conditions periodically as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. Major changes to our Terms of Use will be announced via email, the website, or any other method the company finds suitable. However, Shabeb users are encouraged to regularly review our Terms of Use.

B. Modifications to Shabeb Services

Shabeb reserves the right to modify or discontinue certain parts of the website and/or our services at any time without prior notice. If you object to any changes to our website and related services, your sole recourse will be to stop using the site and service. Continued use of the Shabeb website and services indicates your acknowledgment and consent of any changes.